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关于Facebook账户被锁定/禁用的解决方法

一直以来我就很少或者基本就已经不用Facebook,一方面在我身边的人没几个用的,除了那几个出过留学在国外待着的人。不过有时候会去登陆一下,在我上次登陆的时候被提示我的账户已经被锁定。只提示了一行字:Your Facebook Account is Disabled.

看页面上也没有任何解除锁定的按钮,只告诉你如果有任何疑问的话需要联系Facebook小组的email。我想是因为我太久没有登陆这个账户的原因。我立马用英文发邮件给帮助小组,请求解决问题。第二天得到了回复,回复内容如下:


第一封信的内容:

Hi,

Your account was suspended because we could not verify your account information. After reviewing your situation, we have reactivated your account. You may now log in.

Please review the following guidelines to help prevent your account from being disabled in the future:

• Use the site to connect with friends from school and your community.

• Don’t use the site to contact strangers through messages or friend requests.

• Make sure your real date of birth is listed by checking your profile settings. For more information on this, click on the following link: https://www.facebook.com/help/?faq=15680

• Make sure your real first and last name are listed on your account.
For more information on this, click on the following link: https://www.facebook.com/help/?faq=12964

For technical and security reasons, we are unable to provide more details regarding this warning. Learn more about our policies by reading Facebook’s Statement of Rights and Responsibilities, which can be accessed by clicking on the “Terms” link at the bottom of any Facebook page.

We apologize for any inconvenience.

Thanks,
The Facebook Team

在回复了此封邮件后,又收到了官方需要确认信息的邮件:

Hi,

We will do our best to assist you with this matter. Please provide as much of the following information about your disabled account as possible:

• The full Facebook name that was listed on the disabled account you are referring to
• The date of birth (month/day/year) that was listed on the disabled account you are referring to
• Any school or work networks you were in (e.g., Stanford University network)

For security reasons, we need to ensure that you are writing to us from the email address that is listed on the disabled account. If the account was registered under a different email address, then you will need to take the following steps:

• Respond directly from the email address that is listed on the account to which you are referring
• Include a copy of your original request in the new email

Once we have this information, we will take further steps to assist you.

Thanks,
The Facebook Team

第一封信的大致的意思就是告诉你你的账户被锁定的原因是因为:官方无法确认你的信息的真实性。信写得非常的客气,其实解决起来也方便,确认完信息机算接触锁定了,你只需要按照格式发送下面的信息即可:

  1. 被禁用的完整的Facebook用户名
  2. 生日(按照 月份/具体日子/年份 的格式)
  3. 你所在的学校或者工作地点

我的回复邮件为(具体信息已隐藏)

Facebook account name is: xx@xx.com

My birthday at facebook account setting is: x/x/xxxx

And there is a website link at personal info: clyee.com

Thank you very much.

不过你登陆的时候会要求你要验证手机号码,因为当时手机丢了,所以没有立即确认账户,就一直搁置,慢慢的也把事儿给忘了(因为我本身就不常使用Facebook)。前两天把号码(看起来验证的号码必须是你原来的账户里写的电话,改不了)补回来了之后去验证信息,和所有的验证机制一样,很快手机就接收到了6位验证密码,填写完毕之后用户解冻。还有点值得注意的是,所有的个人信息、照片、留言什么的都在,解冻后账户和没被冻结的时候的任何地方都是一样的。这点被冻结账户的人不用担心。




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